A device (computer, mobile or tablet) and an Internet connection is all we need . For this reason, another aspect that you should consider before choosing the best web chat solution is the degree of mobility that its communications offer . Many providers of these Telephone number list solutions require the installation of software to work. Thus, whenever we change the device, we will have to perform this step. On the other hand, we run the risk that the system becomes obsolete, since we do not have automatic updates. Therefore, it is recommended to use WebRTC technology . With Telephone number list this open source protocol, your communications will follow you wherever you go. In addition, you can be sure that you will always have an updated system and without the need to carry out any installation.
Does it allow me to automate certain messages? Behind a web chat, in principle, we find an agent. However, there are certain messages that are Telephone number list frequent , such as welcoming customers. In these cases, when there are a large number of conversations, the agents, in addition to losing a large amount of time that could be spent on other tasks, can be overwhelmed. These actions can be easily automated , that is, carried out by conversational Telephone number list robots supported by Artificial Intelligence (chatbots). These systems have the advantage of quickly carrying out the most repetitive tasks and handling other simple requests such as checking the status of an order.
